Complaints and appeals
Updated on March 12, 2026
EMPOWA has a complaints and appeals policy and procedure to manage and respond to complaints and appeals in relation to the quality of training and assessment.
Other policies
Complaints and appeals policy
EMPOWA has a complaints and appeals procedure to manage and respond to complaints and appeals in relation to the quality of training and assessment.
Learner handbook
This handbook explains how EMPOWA Training will connect with you and your support network, our role and how we will
support you on your EMPOWA Training journey as a learner in the Vocational Education and Training (VET) sector.
Privacy Policy
Our Privacy Policy outlines how we collect, use, disclose and otherwise handle your personal information. It also explains how you can ask to access and correct the personal information we hold about you or complain about any suspected privacy breach.
